Conditions d’utilisation

Welcome to Glow Lab. These Terms of Service outline the rules and conditions for using our website and purchasing our products.

By accessing or using our website, you agree to comply with these terms. Please read them carefully before placing an order.

General Information

Glow Lab provides skincare, beauty, wellness, and personal care products through our online store.

We reserve the right to:

  • Update or modify these Terms of Service at any time.
  • Change product prices, descriptions, availability, or promotions without prior notice.
  • Refuse service to anyone for valid business or legal reasons.

Website Use

By using our website, you agree that you will:

  • Provide accurate and complete information when placing an order.
  • Use the website only for lawful purposes.
  • Not attempt to damage, hack, or interfere with website security.
  • Not misuse our content, images, branding, or materials without permission.

Products & Information

We make every effort to ensure that product descriptions, images, prices, and information displayed on our website are accurate.

However:

  • Product colors may slightly vary depending on your device screen.
  • We cannot guarantee that every product detail is completely error-free.
  • Product availability may change without notice.

Glow Lab products are intended for personal skincare and beauty use only. Please read product instructions carefully before use.

Orders & Payments

When you place an order:

  • You agree to provide accurate customer and payment information.
  • You confirm that you are authorized to use the selected payment method.
  • You will receive an order confirmation after successful purchase.

Glow Lab reserves the right to cancel or refuse orders in cases such as:

  • Incorrect pricing information.
  • Suspected fraud.
  • Product availability issues.
  • Incorrect customer information.

Pricing & Payments

All prices displayed on our website are subject to change without notice.

Payment must be completed using the available payment methods provided during checkout.

Your order will only be processed after successful payment confirmation.

Shipping & Delivery

We aim to process and deliver orders as quickly as possible.

Delivery times may vary depending on:

  • Customer location.
  • Shipping provider.
  • Order volume.
  • Unforeseen circumstances.

Glow Lab is not responsible for delays caused by shipping carriers or circumstances outside our control.

Returns & Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Please review our Return & Refund Policy before purchasing.

Products that have been opened, used, or damaged after delivery may not qualify for a return or refund unless the issue is caused by our mistake.

Product Usage Disclaimer

Glow Lab products are cosmetic and personal care products.

We recommend:

  • Performing a patch test before using a new product.
  • Following product instructions carefully.
  • Consulting a healthcare professional if you have specific skin concerns or allergies.

Glow Lab is not responsible for reactions caused by improper use or individual sensitivities.

Intellectual Property

All content on this website, including:

  • Logo
  • Brand name
  • Product images
  • Text
  • Graphics
  • Website design

belongs to Glow Lab and is protected by applicable intellectual property laws.

You may not copy, reproduce, or use our content without written permission.

Third-Party Services

Our website may use third-party services such as:

  • Payment providers.
  • Shipping providers.
  • Analytics tools.

These services may have their own terms and privacy policies. Glow Lab is not responsible for third-party services.

Limitation of Liability

Glow Lab shall not be responsible for:

  • Indirect losses.
  • Website interruptions.
  • Delivery delays caused by third parties.
  • Misuse of products.

Our responsibility is limited to the value of the product purchased from our store.

Changes to These Terms

We may update these Terms of Service at any time.

Any changes will be posted on this page with the updated date. Continued use of our website means you accept the updated terms.

Contact Us

If you have any questions about these Terms of Service, please contact us:

Glow Lab

Email: bathilyr50@gmail.com
Phone: +221 77 775 00 20